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Frequently asked questions

Here are answers to some typical questions that may help you. If you require any further information, please contact us.

Where can I get information about paying for my care?
Will the local authority pay for care in my own home?
What benefits may be available?

What does the NHS normally provide?
Are respite care and holiday breaks available?
What does it cost?
What professional care is available within the home?


Where can I get information about paying for my care?

Paying for care is a complex subject, and everyone's situation is different. You should seek advice about your own case. Among the organisations offering specialist advice include charities such as Age Concern (0808 808 6060), Help the Aged (0808 800 6565) and Counsel and Care (0845 300 7585) your local Social Services department the Benefits Agency (0800 88 22 00) the Nursing Homes Fees Agency (0800 99 88 33) Eldercare Solutions Ltd (01707 368 945).

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Will the local authority pay for care in my own home?

There is no simple answer. For care in a person's own home, each local authority makes its own decisions about charges. Some authorities do offer free services, but will assess your income and will charge you if your income is above a certain level.

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What benefits may be available?

Many people are hesitant about applying for benefits, but if you want to remain in your own home, they can be extremely useful to you and your carers. For example, Attendance Allowance does not depend on your savings or income, and could enable you to contribute to the petrol costs of a neighbour who does your shopping, or pay for a home help to do the tasks you can no longer manage. There are also benefits for people under 65, and for carers. For example, Invalid Care Allowance is for people unable to work because they are caring for someone.

Everyone's situation is different, and you should get advice. Try Age Concern (0808 808 6060), Help the Aged (0800 800 6565) or the Benefits Agency (0800 882 200, or in your local phone book).

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What does the NHS normally provide?

Even if you are paying all your own fees, the NHS now makes a contribution to your nursing costs. Nursing care is defined as the care you are assessed as needing from a registered nurse.

In England the NHS will pay a contribution towards the nursing part of your care that they determine needs to be provided by a registered nurse in a nursing home. The payments are banded at three levels provided on a weekly basis and the up to date band fee levels are available form Social Services or direct from St Vincent’s.These bands are calculated and dependent on whether your nursing needs are assessed as low, medium or high. This contribution applies whether your care is funded privately or by the local authority. If you are paying your own fees, you will still have to pay for accommodation and personal care (such as help with dressing or bathing).

There are three bands of support:

1. Your local authority may pay for the cost of your residential or nursing home care if your capital is less than £13,000

2. Your local authority will still pay for your accommodation and personal care, but not fully, if your capital is between £13,000 -£21,500

For every £250 you have over the lower amount, they will subtract £1 per week from the money they contribute.

3. You will have to pay the full costs of your accommodation and personal care if your capital is over £21,500

If your capital falls below the upper amount while you are in a care home, you will become eligible for help from the local authority.

If you want a more expensive home than the authority is willing to pay for, you are allowed to arrange a 'third party contribution' from another source.

Your home would be included in your assets only if you live alone, or you are both moving into a care home. In addition, the local authority will disregard the value of your home for 12 weeks after your admission to permanent nursing or residential care.

You will be expected to use all your income – including your pension, benefits, and so on – to fund your care. However, you can keep £20.45 a week spending money.

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Are respite care and holiday breaks available?

You might want to stay in a care home just for a short term stay, perhaps for a week or two. This may give you a respite period or your carer an opportunity to take a planned break. St Vincent’s Nursing Home has rooms set aside for respite stays.

St Vincent’s Nursing Home is set in beautiful countryside location surrounded by the ancient Ruislip Woods, Haste Hill golf course and beautiful landscaped gardens is an ideal destinations for a short respite break.

If you are worried about whether living in a care home is the right choice for you for the longer term, you can often arrange a trial stay as a temporary resident to see how you get on.
Everyone deserves time out. Whether you care for a relative, are a professional carer, or are in need of permanent care yourself, taking a break from your usual routine can do wonders for you. Perhaps now is the time to think about the value of respite care.

As a carer you can relax, knowing that your relative, friend or patient is in a safe, welcoming environment with first class care tailored to their needs. A respite stay at St Vincent’s Nursing  Home gives many people the opportunity to experience first rate service amongst friendly and welcoming staff and residents.

Respite stays are always short term. Having said that, the

Questions you should think to ask when considering coming to St Vincent’s or any other nursing home

Is the location right:
For relatives and friends to visit?
Does the home offer the type of bedroom you want?
Single or companion?
An en suite toilet/hand basin?
A nearby toilet/bathroom?
Space to have a chair, table, and television?
The opportunity to bring some of your own possessions?
A telephone or the possibility of having a telephone installed?

Does the home have suitable facilities:
A variety of communal areas – lounges, quiet rooms, dining room(s), hairdressing salon, outside sitting areas?
A number of bathrooms with showers or specialist baths?
Lift(s) to any upper floors?
Wide corridors and doors?
Easy access for people in wheelchairs?
Handrails?
Gardens and outlooks from the lounges and bedrooms?

Does the atmosphere feel right:
Is it welcoming when you enter?
Do the staff acknowledge you?
Can the staff be seen?
Are staff with the residents in the lounge areas?
Does the matron give you confidence?
Do staff interact well with residents e.g. show respect, knowledge of the residents?
Do the residents seem occupied, interested, and happy?
Are you encouraged to talk with residents/visiting relatives/staff?
Does the home feel homely?
Does the service seem acceptable?
Is the home odour free?
Is it clean?
Is there a menu and is there a choice everyday?
Is there a regular activities programme?
Is there a laundry service included in the weekly fee?
Are suitable pets welcomed?

Does the home have important equipment such as:
Hoists?
Walking aids?
Wheelchairs?
Special mattresses?
Pressure cushions?
Furniture suitable for older people?

Does the home have written down policies and procedures such as:
Resident rights written down?
A philosophy of care?
A quality check?
A resident group?
A relatives’ group?
A brochure that accurately reflects the home?
A clear statement as to what is included in the fee and what items are extras?
A contract between the home and the resident?

Evidence of care standards:
Most homes will have a copy of their latest inspection report. You are entitled to view this important document. All inspections have been carried out by and reports produced by the Commission for Social Care Inspection (CSCI).

relationships they build between the Home and client give great reassurance to all concerned, especially if a longer stay ever becomes necessary. Respite care is also ideal for those who are well enough to leave hospital but not yet well enough to return home.

Our aim is to provide seamless continuity of care and our well-trained and qualified staff work hard to ensure that everyone’s personal desires and preferences are respected. You are most welcome to visit our home and experience our friendly hospitality for yourself.

In any event, prior to admission, you will need to meet the Matron either in the convenience of your own home or at St Vincent’s. The Matron can then assess your individual needs and tailor a care plan to suit you.

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What does it cost?

Each person is an individual. The Matron and Company Secretary can advise you of the cost once the level of care and the length of stay you require has been established. In all circumstances, the fee will include 24 hour care, a comprehensive activity programme and hotel and laundry services. Payment is usually required in advance or at the start of the stay.

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What professional care is available within the home?

Our dedicated teams of care staff within our residential and nursing homes include:

• Registered Nurses
• NVQ trained carers (Levels 2 & 3)
• Social Activity Organiser
• Visiting GP, Dietician and Pharmacist
• Physiotherapist*
• Chiropodist*
Our hospitality teams include:
• Catering
• Housekeeping
• Laundry
• Gardening
• Maintenance
• Hairdressing*

*If a member of the above team is not available at the home we can help arrange for an external specialist to provide this service for an additional charge.

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