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Useful contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
A
Age Concern England
Tel: 0208 679 8000
Freephone: 0808 808 6060 (for verbal advice)
Freephone: 0800 009 966 (for factsheets)
www.ace.org.uk
Astral House, 1268 London Road SW16 4ER
Alzheimer's Society
Helpline: 0845 300 0336
Tel: 0207 306 0606
Fax: 0207 306 0808
Email: info@alzheimers.org.uk
www.alzheimers.org.uk
Gordon House, 10 Greencoat Place, London SW1P 1PH
For support, information, advice and local services for those looking after someone with dementia.
Arthritis Care
Tel: 020 7380 6500
FREEPHONE Helpline: (0808 800 4050)
Fax: 020 7380 6505
www.arthritiscare.org.uk
18 Stephenson Way, London NW1 2HD
For people with arthritis, helping to promote their health, well being and independence.
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B
Benefits Enquiry Line
(Department of Social Security)
Freephone: 0800 882 200
For information on all benefits for the disabled and their carers, including Disability Living Allowance and Attendance Allowance.
British Diabetic Association
Tel: 020 7323 1531
Helpline: 020 7636 6112
Fax: 020 7637 3644
Email: info@diabetes.org.uk
www.diabetes.org.uk
10 Queen Anne Street, London W1G 9LH
A charity that helps people with diabetes and supports diabetes research.
British Red Cross Society
Tel: 0207 235 5454
Fax: 0207 245 6315
www.redcross.org.uk
9 Grosvenor Crescent, London SW1X 7EJ
Services available from local centres include: home nursing, transport, holidays, equipment loan for frail elderly people, home from hospital schemes, domiciliary and respite care.
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C
Citizen's Advice Bureau (CAB)
Details available from your telephone directory or library.
Carers UK
Tel: 0207 490 8818
CarersLine: 0808 808 7777 (10am-12pm, 2pm-4pm)
Fax: 0207 490 8824
Email: info@carersuk.org
www.carersuk.org
20/25 Glasshouse Yard, London EC1A 4JT
Carers UK is the voice of carers and the leading campaigning, policy and information organisation for carers.
Centres For Disabled Living
See Disabled Living Centres Council
Council and Care
0845 300 7585
Crossroads – Caring For Carers
Tel: 01788 573 653
Fax: 01788 565 498
Email: association.office@crossroads.org.uk
www.crossroads.org.uk
10 Regents Place, Rugby, Warwickshire CV21 2PN
Promotes, offers, supports and delivers high quality services for carers and people with care needs.
The Commission For Social Care Inspection
England: Tel 0191 233 3600
Helpline 0845 015 0120
St Nicholas Building, St Nicholas Street,
Newcastle upon Tyne NE1 1NB
CSCI is an independant body set up to regulate social, private and voluntary health care services.
Cruse Bereavement Care
Tel: 0208 939 9530
Helpline: 0870 167 1677
Fax: 0208 940 7638
www.crusebereavementcare.org.uk
Cruse House, 126 Sheen Road, Richmond, Surrey TW9 1UR
Offers a counselling service and practical advice after bereavement. There are 190 groups in the country.
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D
Department Of Social Security (DSS)
See Benefits Enquiry Line.
Disability Benefits Helpline
See Benefits Enquiry Line.
Disabled Living Foundation
Tel: 0870 603 9177
Fax: 0207 266 2922
dlf@dlf.org.uk
www.dlf.org.uk
380 Harrow Road, London W9 2HU
For expert advice on equipment for independent daily living. Product and supplier information is constantly updated.
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E
Eldercare Solutions Ltd
Tel: 01707 368 945
Fax: 01707 368 948
Email: advice@eldercaregroup.co.uk
www.eldercare-solutions.co.uk
New solutions to meeting the cost of care.
Elderly Accommodation Counsel
Tel: 0207 820 1343
Fax: 0207 820 3970
Email: enquiries@e-a-c.demon.co.uk
www.housingcare.org
3rd Floor, 89, Albert Embankment, London, SE1 7TP
Provides advice on finding and paying for all types of housing for older people, including sheltered housing, residential care, nursing homes and homes which accept people with mental and physical disabilities.
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F G
H
Help The Aged
Tel: 0207 278 1114
SENIORLINE: 0808 800 6565
Fax: 020 7278 1116
Pentonville Road, London N1 9UZ
www.helptheaged.org.uk
Provides practical support to help older people to lead independent lives, especially the frail, isolated and poor.
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I J K L
M
Macmillan Cancer Relief
INFORMATION LINE: 0808 808 2020
Fax: 0207 840 7841
89 Albert Embankment, London SE1 7UQ
Provides information on Macmillan services and activities.
Meals On Wheels
There are many different types of meals on wheels services available. Your local authority often runs these, so contact your Social Services department, or try organisations like your local WRVS or Age Concern.
MIND (National Association for Mental Health)
Tel: 08457 660 163
Fax:0208 522 1725
INFORMATION LINES: 0208 522 1728 (Greater London) or 0845 7 660163 (out of London)
Email: contact@mind.org.uk
www.mind.org.uk
Granta House, 15-19 Broadway, London E15 4BQ
The leading mental health charity working for everyone with experience of mental distress.
Multiple Sclerosis Society
Tel 020 84380700
Helpline: 0808 800 8000
Fax 020 84380701
Email: info@mssociety.org.uk
www.mssociety.org.uk
The MS National Centre, 372 Edgware Road, London NW2 6ND
Offers information to people with MS and their friends, carers and family.
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N
NHS Direct
Telephone: 0845 4647 (calls charged at local rate)
www.nhsdirect.nhs.uk
NHS Direct is a telephone service which provides confidential healthcare advice 24 hours a day.
Nursing Homes Fees Agency
0800 99 88 33
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O
P
Parkinson's Disease Society
Tel: 0207 931 8080
Helpline: 0845 608 445
Fax: 0207 233 9908
www.parkinsons.org.uk
215 Vauxhall Bridge Road, London SW1V 1EJ
Provides help for people with Parkinson's Disease and their relatives.
Patients Association
Tel: 0208 423 9111
Helpline: 0845 608 445
P.O. Box 935, Harrow, Middlesex HA1 3YJ
www.patients-association.com
Gives advice to patients and carers on patients' rights, complaint procedures and access to health services or appropriate self-help groups.
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Q
R
Registered Nursing Home Association
Tel: 0121 454 2511
Fax: 0121 454 0932
15 Highfield Road, Edgbaston, Birmingham, B15 3DM
www.rnha.co.uk
Provides information on registered nursing homes in the UK and Republic of Ireland, which conform to specified standards.
The Relatives' And Residents' Association
Advice line: 0207 359 8136
Fax: 0207 226 6603
Email: advice@relres.org
www.relres.org
24 The Ivories, 6-18 Northampton Street, London N1 2HY
An organisation bringing together relatives of those in care homes and hospitals. Can offer support and advice on any matter concerned with residential care.
Royal Association For Disability And Rehabilitation (RADAR)
Tel: 0207 250 3222
Fax: 0207 250 0212
www.radar.org.uk
12 City Forum, 250 City Road, London EC1V 8AS
Provides help on non-medical issues including mobility, education, employment, benefits, discrimination and housing.
Royal National Association For The Blind (RNIB)
Tel: 0207 388 1266
Helpline: 0845 7 669999
Fax 0207 388 1266
www.rnib.org.uk
105 Judd Street, London, WC1H 9NE
Provides information, support and advice for anyone with a serious sight problem.
Royal National Institute For Deaf People (RNID)
Tel: 0207 296 8000
INFOLINE: 0808 808 0123
Textphone: 0808 808 9000
Email: informationline@rnid.org.uk
www.rnid.org.uk
19-23 Featherstone Street, London EC1Y 8SL
Provides information, residential care, interpreting service, training, special telephone service and environmental aids for deaf and hard of hearing people.
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S
The Stroke Association
Advice line: 0845 30 33 100
Fax: 0207 490 2686
www.stroke.org.uk
Stroke House, 123-127 Whitecross Street, London EC1Y 8JJ
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.
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T
Travel
For information about travel concessions in your area and how to apply. Contact your Local Authority, the local Citizen's Advice Bureau or your local Age Concern group.
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